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Retrieve Netflix after X-1 TV Upgrade

tv won\'t go to netflix after changing to x-1
tv won't go to netflix after changing to x-1

TV Won't Go to Netflix After Changing to X-1: Troubleshooting Manual

Introduction

Improving to Xfinity's X-1 platform can considerably improve your TV viewing experience. Even so, some users may encounter issues accessing popular streaming providers like Netflix after making the swap. This article offers a comprehensive maintenance guide to support you resolve this issue and get back to internet streaming your favorite exhibits and movies.

Identify the Cause

Ahead of troubleshooting, it's necessary to determine typically the underlying cause of the problem. Right here are a couple of common reasons exactly why your TV may possibly not go to Netflix after changing to X-1:

  • HDMI connection concerns: Make sure that the HDMI cable connecting your current X1 box to your TV will be securely plugged within on both finishes.
  • Internet connection issues: X-1 and Netflix call for a stable internet connection. Check in case your internet is usually working correctly plus if the X1 box has some sort of strong Wi-Fi or perhaps Ethernet connection.
  • Computer software bugs: Occasionally, software improvements or glitches can easily cause compatibility troubles between X-1 plus Netflix.
  • Account problems: Check that you are logged in to the correct Netflix account and of which your subscription is usually active.
  • Remote control problems: Make sure typically the remote control is definitely properly paired using the X1 field and that typically the remote control electric batteries are fresh.

Maintenance Steps

1. Check HDMI Contacts

  • Disconnect and replug the HIGH DEF cable from equally the X1 container and your TV.
  • Use a various HDMI interface on both devices and try once again.
  • In case offered, try applying some sort of different HIGH DEF cable.

a couple of. Troubleshoot Internet Connection

  • Check in case your internet link is working simply by linking to a various device, such seeing that a smartphone or perhaps laptop.
  • Reset your device and router by unplugging them with regard to 30 seconds and plugging them rear in.
  • Contact your INTERNET SERVICE PROVIDER if you think any internet network issues.

3 or more. Clear App Info

  • On the X1 box, understand to " Apps" > " Obtain More Apps. "
  • Pick " Netflix" and even press the " Select" button.
  • Choose " Settings" and after that " Clear Data. "
  • Restart the X1 box and attempt launching Netflix again.

4. Update Software

  • In the X1 package, navigate to " Settings" > " System" > " Software Update. "
  • Look at if there are really any available software updates and put in them.
  • After the update, restart the X1 box and try accessing Netflix.

5. Reset Universal remote Control

  • Level the remote handle directly at typically the X1 box.
  • Simultaneously hit and hold this " Xfinity" in addition to " Info" switches for 5 mere seconds.
  • The particular remote will reset to zero, and you can need to match it again along with the X1 box.

6. Reset to zero X1 Box

  • Unplug the X1 box from the power outlet.
  • Wait regarding 30 seconds plus plug the X1 box back inside.
  • Let the X1 field to restart totally and try launching Netflix again.

7. Contact Xfinity Support

If you have exhausted most the troubleshooting methods above and still cannot access Netflix, contact Xfinity customer support. They may possibly be able to provide additional aid or schedule a new technician visit to resolve the problem.

Conclusion

Troubleshooting TV connectivity issues after switching to X-1 requires a thorough approach. By pursuing the steps layed out in this manual, you can discover the root result in of the trouble and find a solution that permits you to enjoy Netflix streaming after again. If this issue persists regardless of your efforts, reaching out to Xfinity support is the best course regarding action to guarantee prompt resolution.